The Westpac Union Council has met with the bank and presented the findings of our members’ targets survey.

A key theme in the survey is that staffing levels in the bank are at a crisis – with increased workloads, unpaid overtime and inability to achieve targets.

The other theme is targets themselves with the majority of respondents stating that they were not achieving target levels – with feedback reporting that aspects like where branches are located, customer base, demographics and local socio economic factors are at play here.

The government this week announced Diane Maxwell is to be appointed as Retirement Commissioner

She was appointed as the interim Commissioner in March on secondment from the Financial Markets Authority, and this week has been appointed for a three year term from 1 July 2013.

The New Zealand Bankers’ Association congratulated Diane Maxwell on her appointment as Retirement Commissioner.

Finally this week, we hear of a hotel guest who probably would have been wiser to keep their savings in a bank like the rest of us!

A 10-year-old boy who found US$10,000 in a drawer at a Kansas City hotel where he was staying with his dad turned the money over to police.

Tyler Schaefer found the neatly stacked bills in the room where he and his father were staying at a hotel.

Tyler’s dad said that Tyler, a Cub Scout, is always on the lookout for clues and treasure.

"He looks for stuff at random," Cody Schaefer said of his son. "He's very observant."

ANZ has this week completed the sale of the EFTPOS NZ business. 

EFTPOS NZ has more than 40,000 trading customers in New Zealand, and will continue to operate under its current brand, but with a new owner (VeriFone).

ANZ will continue to process the funds transfer side of the operation, but the new company will take over terminals and servicing.  All permanent staff would be retained after the sale.

ANZ said the move was part of its simplification strategy of focusing on core business.